VACATION PEACE OF MIND
Vacations by Marriott is committed to superb care and complete end-to-end service for our customers. That's what makes us different from other vacation providers. We know that you work hard for your vacation and we want you to enjoy it and relax. So leave the work to us. Our customer support team is available 24-hours a day to assist you.
Hotel-Only Bookings from Marriott.com
Vacations by Marriott provides customer service for packaged trips, including flight+hotel, hotel+car and hotel+activity vacations. Unfortunately, we are unable to assist you with hotel-only reservations. We invite you to visit
Marriott.com to reserve or modify your reservations. If you require additional assistance, you may also contact Marriott directly at 1-800-721-7033 or by
email.
CUSTOMER SERVICES – VACATIONS BY MARRIOTT
By Email
If you have any questions or concerns while making your Vacations by Marriott reservation or need further assistance, please email us at
customerservice@gomarriottvacations.com.
By Phone
We are also available 24 hours a day to assist you at 1-800-210-8368. Remember, our lowest prices are available when booking online.
BEFORE, DURING AND AFTER TRAVEL
Before Travel
Staffed by experienced customer service representatives, our Traveler Assistance Center provides customers with personal service 24 hours a day, seven days a week. Our highly trained staff offers superior service and support from the moment customers inquire about a vacation to the time they return. You can reach us at 1-800-210-8368 or by email at
customerservice@gomarriottvacations.com.
During Travel
Our Destination Representatives and 24-hour hotline are available 24 hours a day and 365 days a year to help answer questions, arrange tours and sightseeing trips or assist with any situation you encounter while on vacation. An unforeseen situation won't interrupt your vacation because you can call us anytime for assistance. You can reach us while on vacation by calling toll free: 1-800-210-8368.
Our toll free number is also available on all of our vacation package documents.
After Travel
If you would like to share your satisfaction with your vacation with us, we're glad to hear it! If you were not satisfied with a portion of your vacation, you can let us know as well. Comments can be emailed to us at
aftertravel@gomarriottvacations.com.
QUICK REFERENCE GUIDE
Find answers to the most common questions that we receive about vacations, our website and booking online in our
FAQs.
Terms & Conditions
View the Vacations by Marriott terms and conditions at the bottom of this page for complete details regarding your vacation contract.
INTERNATIONAL TRAVEL REQUIREMENTS
New federal law requires that travelers entering or re-entering the United States on or after January 1, 2007, from any international destination (now including the Caribbean, Bermuda, Panama, Mexico and Canada) must present a government-issued passport to clear U.S. Customs. This is a change from prior documentation requirements. For more information on passport services, visit the
U.S. State Department website.
YOUR INFORMATION IS SECURE
At Vacations by Marriott we believe that it is extremely important to protect the privacy of our customers. For complete details of how we use the information that is gathered on our site, see our Privacy Policy at the bottom of this page.